Frequently Asked Questions
Everything you need to know about our luxury scents.
Are your perfumes 100% authentic?
Yes, all fragrances sold at Dune Perfumes are 100% original and sourced directly from authorized distributors or the perfume houses themselves.
How long does shipping take?
We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for opened fragrances?
Due to the nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend ordering a sample size first if you are unsure of a scent.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Please note that international shipping may be subject to customs duties and taxes upon arrival.
How should I store my perfume to ensure it lasts?
To preserve the integrity of your scent, store bottles in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer or cabinet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.